Frequently Asked
Questions
Frequently Asked
Questions
Category
Waste Streams - What We Collect
SDS Collections - Costs, Services & Flexible Contracts
Simpler Recycling & Waste Regulations
Waste Segregation & Contamination
Benefits of Recycling
Energy from Waste
Route Optimisation & Sustainability
What types of commercial waste does SDS collect?
SDS collects general (residual) waste, dry mixed recycling (DMR, paper, card, plastic, metal and glass), separate food waste, separate glass, garden/green waste (for qualifying sites), paper and card for baling, WEEE (small electrical items), and offers event bin hire and one-off waste clearances. Bin size and collection frequency are tailored to each business rather than fixed, so cafes, offices, retailers, schools, care homes and construction sites can all be catered for individually.
What is dry mixed recycling (DMR) and what can go in it?
DMR is a single stream for clean, dry recyclables that don't need separating from each other before collection typically paper, flattened cardboard, rinsed plastic bottles and trays, tin/aluminium cans and glass bottles, depending on your specific service. Items like polystyrene, coffee cups, plastic bags/film, tin foil, window glass and Tetra Pak-style cartons are generally not accepted in DMR because they contaminate the load or can't be processed by the same recycling route WRAP's guidance for businesses sets out which core materials must be kept separate under current rules.
Does SDS collect food waste separately?
Yes, SDS offers dedicated food waste collections, and since 31 March 2025 all workplaces with 10 or more full-time-equivalent employees in England have been legally required to arrange separate food waste collection, however small the volume ("even if it's just a few tea bags a day") (The First Mile; gov.uk). Food waste should never be put in general waste or asked to be taken home by staff.
Can SDS collect glass waste separately?
Yes, SDS offers a dedicated glass collection stream in addition to DMR, which suits hospitality venues, bars and cafés that generate high volumes of bottles. Keeping glass separate reduces breakage-related contamination in mixed recycling and can improve the value of both streams.
Does SDS offer garden/green waste collections?
SDS provides garden and green waste collections, though this service is aimed at housing associations, residential estates and residents' associations with sufficient volume (broadly 30+ 1100L bins or 100+ 240L bins), rather than individual small commercial premises. Get in touch to check whether your site qualifies.
What happens to WEEE (waste electrical and electronic equipment) from my business?
Small electrical items (WEEE) must be kept out of general waste and recycling bins and collected separately, since electrical waste contains materials that need specialist treatment. SDS offers WEEE collections for small electrical items if you sell electrical equipment directly to the public, you also have separate retailer take-back obligations under the WEEE Regulations, which require you to publish information on your take-back service and how customers can recycle old equipment.
Does SDS handle hazardous or clinical waste?
SDS does not currently collect Hazardous waste (such as chemicals, oils, asbestos, batteries in bulk, or clinical/medical waste) which are subject to stricter controls than ordinary business waste and must be moved using a Hazardous Waste Consignment Note that stays with the load until it reaches an authorised site, and both producer and carrier must keep records for at least three years.
What about bulky waste, furniture, or one-off clearances?
SDS provides bulky waste and clearance services covering office furniture, commercial appliances, bin-store and contaminated-bin clearances, house and probate clearances, and garage/loft/shed clearances, so you're not limited to scheduled bin collections when you have a one-off job.
I have waste SDS doesn't collect where can I take it myself?
Businesses in Surrey are legally required to use a licensed waste carrier or a waste transfer station for business waste it is illegal to use household facilities such as kerbside bins, street bins, recycling banks or Community Recycling Centres (CRCs) for business waste, even if you also live locally. The simplest route is to arrange the extra stream through SDS rather than risk using a residents-only site.
What types of commercial waste does SDS collect?
SDS collects general (residual) waste, dry mixed recycling (DMR, paper, card, plastic, metal and glass), separate food waste, separate glass, garden/green waste (for qualifying sites), paper and card for baling, WEEE (small electrical items), and offers event bin hire and one-off waste clearances. Bin size and collection frequency are tailored to each business rather than fixed, so cafes, offices, retailers, schools, care homes and construction sites can all be catered for individually.
What is dry mixed recycling (DMR) and what can go in it?
DMR is a single stream for clean, dry recyclables that don't need separating from each other before collection typically paper, flattened cardboard, rinsed plastic bottles and trays, tin/aluminium cans and glass bottles, depending on your specific service. Items like polystyrene, coffee cups, plastic bags/film, tin foil, window glass and Tetra Pak-style cartons are generally not accepted in DMR because they contaminate the load or can't be processed by the same recycling route WRAP's guidance for businesses sets out which core materials must be kept separate under current rules.
Does SDS collect food waste separately?
Yes, SDS offers dedicated food waste collections, and since 31 March 2025 all workplaces with 10 or more full-time-equivalent employees in England have been legally required to arrange separate food waste collection, however small the volume ("even if it's just a few tea bags a day") (The First Mile; gov.uk). Food waste should never be put in general waste or asked to be taken home by staff.
Can SDS collect glass waste separately?
Yes, SDS offers a dedicated glass collection stream in addition to DMR, which suits hospitality venues, bars and cafés that generate high volumes of bottles. Keeping glass separate reduces breakage-related contamination in mixed recycling and can improve the value of both streams.
Does SDS offer garden/green waste collections?
SDS provides garden and green waste collections, though this service is aimed at housing associations, residential estates and residents' associations with sufficient volume (broadly 30+ 1100L bins or 100+ 240L bins), rather than individual small commercial premises. Get in touch to check whether your site qualifies.
What happens to WEEE (waste electrical and electronic equipment) from my business?
Small electrical items (WEEE) must be kept out of general waste and recycling bins and collected separately, since electrical waste contains materials that need specialist treatment. SDS offers WEEE collections for small electrical items if you sell electrical equipment directly to the public, you also have separate retailer take-back obligations under the WEEE Regulations, which require you to publish information on your take-back service and how customers can recycle old equipment.
Does SDS handle hazardous or clinical waste?
SDS does not currently collect Hazardous waste (such as chemicals, oils, asbestos, batteries in bulk, or clinical/medical waste) which are subject to stricter controls than ordinary business waste and must be moved using a Hazardous Waste Consignment Note that stays with the load until it reaches an authorised site, and both producer and carrier must keep records for at least three years.
What about bulky waste, furniture, or one-off clearances?
SDS provides bulky waste and clearance services covering office furniture, commercial appliances, bin-store and contaminated-bin clearances, house and probate clearances, and garage/loft/shed clearances, so you're not limited to scheduled bin collections when you have a one-off job.
I have waste SDS doesn't collect where can I take it myself?
Businesses in Surrey are legally required to use a licensed waste carrier or a waste transfer station for business waste it is illegal to use household facilities such as kerbside bins, street bins, recycling banks or Community Recycling Centres (CRCs) for business waste, even if you also live locally. The simplest route is to arrange the extra stream through SDS rather than risk using a residents-only site.

Request a quote today
Our range of waste services allow us to work together to find the perfect waste solution for your business.

Request a quote today
Our range of waste services allow us to work together to find the perfect waste solution for your business.

Request a quote today
Our range of waste services allow us to work together to find the perfect waste solution for your business.


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